FAQ & SHIPPING

 

What is the minimun order in kg?

We work from micro-lots to containers.. Contact us for samples and lower quantities.

Are all varieties always available?

The production of varieties is seasonal. We partner with different specialty coffee growers for each variety offered, although their production depends on the climatic conditions of the region and harvest time.

How many days is the coffee sotck after i make my order?

We are committed to freshness and quality. Your coffee will be roasted & pack just few days before shipping.

When will I be charged for my order?

Our payment policiy consist on 60 % for order reservation and 40 % before shipping.

How can I guarantee the safety of my order?

We partner wtih top logistic companies such as Kuehne + Nagel and DHL Express. This allows us to ensure the timming and safetyness of each order. Entorno provides the phytosanitary documentation, certificates of origin, and other documents required by customs.

What forms of payment do you accept?

You can pay with telegrphic transfer or PayPal.

What countries do you ship to?

We currently ship worldwide.

What is the cost of the shipping?

Shipping rates and fees may vary depending on the address.

What documentation do i need to import coffee into my country?

Customs policies vary widely from country to country; please contact your local customs office for more information.

Which Incoterms does Entorno work with?

In oirign - EXW (Exwork)
Courrier - DAP (Deliverd at place)
Air way - CIP (Carriage & Insurance Paid to) and FCA (Free Carrier)
Sea way - FOB (Free on Board), CIF (Cost Insurace Freight) and FAS (Free Alongside Ship)

 
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FAQs & SHIPPING

 

What is the minimun order in kg?

Our minimum order quantity is 20 kg. Contact us for samples and lower quantities.

Are all varieties always available?

The production of varieties is seasonal. We partner with different specialty coffee growers for each variety offered, although their production depends on the climatic conditions of the region.

How many days is the coffee sotck after i make my order?

We are committed to freshness and quality. Your coffee will be roasted & pack just few days before shipping.

When will I be charged for my order?

Our payment policiy consist on 60 % for order reservation and 40 % before shipping.

How can I guarantee the safety of my order?

We partner wtih top logistic companies such as Kuehne + Nagel and DHL Express. This allows us to ensure the timming and safetyness of each order. Entorno provides the phytosanitary documentation, certificates of origin, and other documents required by customs.

What forms of payment do you accept?

You can pay with telegraphic transfer or PayPal.

What countries do you ship to?

We currently ship worldwide.

What is the cost of the shipping?

Shipping rates and fees may vary depending on the address.

What documentation do i need to import coffee into my country?

Customs policies vary widely from country to country; please contact your local customs office for more information.

Which Incoterms does Entorno work with?

In oirign - EXW (Exwork)
Courrier - DAP (Deliverd at place)
Air way - CIP (Carriage & Insurance Paid to) and FCA (Free Carrier)
Sea way - FOB (Free on Board), CIF (Cost Insurace Freight) and FAS (Free Alongside Ship)


 
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